Refund Policy

1. Overview

At Body & Wellness, we are committed to ensuring customer satisfaction while maintaining fair business practices. This Refund Policy outlines the conditions and process for returns and refunds for purchases made through our online store.

2. Statutory Rights

Customers are entitled to statutory rights under the Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015. This policy is designed to complement these legal provisions and provide clarity on our specific return procedures.

3. Eligibility for Refunds

3.1 Timeframe

  • Full refunds are available within 14 calendar days of receiving the product
  • The 14-day period begins from the date of delivery

3.2 Condition of Items

Items must meet the following criteria to be eligible for a refund:

  • Unworn and in original condition
  • Complete with all original tags attached
  • In their original packaging
  • Not washed, altered, or damaged

4. Non-Refundable Items

The following items cannot be refunded:

  • Personalised or custom-made products
  • Intimate wear or swimwear (for hygiene reasons)
  • Clearance or final sale items clearly marked as non-returnable

5. Refund Process

5.1 Initiating a Return

  1. Contact our customer service team to request a return authorization
  2. Obtain a Return Merchandise Authorization (RMA) number
  3. Include the RMA number with your return package

5.2 Return Shipping

  • Customers are responsible for return shipping costs
  • We recommend using a tracked shipping method
  • Body & Wellness is not responsible for items lost in transit

6. Refund Methods and Timelines

6.1 Refund Processing

  • Refunds are processed within 5-7 working days after receiving the returned item
  • Refunds will be credited to the original payment method
  • Shipping costs are non-refundable unless the return is due to our error

6.2 Refund Calculation

  • Full product price will be refunded
  • Shipping costs are not included in the refund
  • Any promotional discounts will be proportionally deducted

7. Exchanges

7.1 Product Exchanges

  • Exchanges for different sizes or colors are available within 30 days
  • Items must be in original condition
  • Shipping costs for exchanges will be at the customer's expense

8. Damaged or Incorrect Items

8.1 Incorrect or Defective Products

  • If you receive an incorrect or defective item, contact us immediately
  • We will cover return shipping costs
  • Replacement or full refund will be provided

9. Special Conditions

9.1 Sale and Promotional Items

  • Items purchased during sales may have modified return conditions
  • Specific terms will be clearly communicated during the sale period

10. Contact for Returns

For all return and refund inquiries:

Email: inf@bodyandwellness.store

11. Policy Updates

Body & Wellness reserves the right to modify this Refund Policy at any time. Any changes will be posted on our website and effective immediately.

12. Compliance

This Refund Policy is in compliance with UK consumer protection laws and regulations.


Last Updated: 23/02/2025